Testimonials

Our primary focus is to be effective in all our efforts to relieve home, business, and property owners of their specific critter problems with an equal focus placed on customer satisfaction.

These case studies below represent just a very few examples of the many satisfied customers we've had with over 30 years of service throughout the Monterey area.

Fred Testimonial

Fred, Pacific Grove CA

A family in Pacific Grove was facing disturbances in their backyard that led them to believe raccoons could be the culprits. They expressed to me that confrontations with raccoons in the past had caused their dogs to suffer severe injuries, which also meant costly veterinary bills. My investigation into the problem included video surveillance. The equipment revealed that the family had a fresh, new problem: a pair of amorous skunks. I set up a plan and evicted the odorous outsiders.

Here are Fred’s words:

“First, I should point out that this niche business is so essential when you really need it. James has a ton of knowledge and experience in this enterprise, which becomes apparent when you meet this articulate and genteel tradesman.

His strengths would be best emphasized in bullet points, in the interest of being brief.

A great listener.
Proposes a multi-pronged approach to solving your immediate and long-term problems.
Strong knowledge base of species, habits, and habitats.
Strong construction skills and uses quality materials.
Fearless in the creepiest of environments.
Promptly responds to calls or inquiries.
Arrives on time, within the scheduled appointment window.
Composes a work order, clearly laying out a plan of action, along with itemized prices.
Was reasonable cost, beyond my expectation.
Would absolutely retain his services again and recommend him highly to prospective customers.
Absolutely 5 stars, and beyond."

Lori, Monterey CA

Lori was having more than her share of frustrating critter issues. She had recently moved into a home in Monterey. She soon discovered that the home had many pest issues. Despite having paid for home and pest inspections, more and more problems revealed themselves as time passed. She called Critter Getter and brought me on board.

A raccoon had entered through a window as well as through a hole in the floor. It had ripped apart HVAC vents and the foundation door trying to get out. I determined that the large, gaping hole under her home’s foundation was likely dug by a skunk years ago. The feces under that house illustrated that everything from skunks and raccoons to cats to vermin had access to living under the house for many years.

Lori says:

“James is the ONLY one of the two inspectors and four additional notable pest companies that I paid to find issues…James is reasonably priced, very professional, always communicative and he arrived on the day/time he said he would. Most importantly, he found the issues quickly and resolved them as soon as he could. It's been several months and no sign of critters re-entering.”

Lori Testimonial

Burkhart Testimonial

Jane, Marina CA

Jane had never experienced critters in the attic before. The problem that presented itself in her Marina home was anxiety-provoking for her. On top of that, she and her husband also lived in Illinois, so they wondered how they’d handle the problem from afar. When they called Critter Getter, I listened to her description of the situation and asked all the pertinent questions.

I outlined a plan to evict the raccoons that had made themselves at home in her attic. I explained the details until the couple had a clear understanding of what I’d do. By the end of our conversation, they were all in. Working in collaboration with her property manager at the Marina home, I kept the owners updated and in the loop every step of the way. The critter problem was solved, and I felt their gratitude all the way from Illinois.

Here are some excerpts from Jane’s heartfelt letter:

“After talking with you on the phone the first time, I had no hesitation choosing Critter Getter over the other companies we considered…Your customer relations skills are excellent. I also appreciated that you called me to let me know how things were progressing every couple of days. It was nice to know from so far away exactly what was happening (your communication skills are excellent as well!)..."